Terms, Payments & Cancellation Policy

Effective 5 July 2026 · Orchid Room Script Services, a service of Orchid Room Productions Private Limited

1. Who you're dealing with

Orchid Room Script Services is operated by Orchid Room Productions Private Limited, Faridabad, Haryana, India — GSTIN 06AACCO0104A1ZH. Contact: sunilrpappu@orchidroomproductions.com. All work is performed and personally verified by Sunil Pappu.

2. Services and delivery times

Coverage in 48 — written script coverage, delivered within 48 hours of payment and receipt of your script PDF. Six slots per month.
Feature Pitch Package — loglines, synopsis, treatment, positioning, query letter; 7–14 days.
Series Pitch Deck (and optional Series Treatment add-on) — channel-ready pitch document; 7–14 days.
Writers' Cohort — six-week group program, governed additionally by its signed Participation & Release Agreement.

If a promised deadline is at risk, you will be told before the deadline with a new delivery time. If the new time doesn't work for you, you may cancel at that point for a full refund of the affected work.

3. Prices, GST and invoicing

All INR prices displayed on the services page are inclusive of GST. A GST invoice is issued for every payment.
Overseas clients pay in USD; as a zero-rated export of services, no GST applies to overseas invoices.

4. Payment options, including no-cost EMI

Indian payments are collected by secure payment link (UPI, credit and debit cards, net banking).
No-cost EMI is available on the Feature Pitch Package, Series Pitch Deck, and Writers' Cohort at 3, 6, 9, or 12 months on supported credit cards, debit-card EMI, and UPI credit options, where your bank supports it. You pay exactly the listed price — the total of your instalments equals the sticker price; there is no interest or fee added to you.
The EMI arrangement itself is between you and your card/UPI provider once the payment link is paid; eligibility and tenures shown at checkout depend on your bank.
Where EMI is not available to you, a staged payment plan may be agreed in writing instead (for example: Package 50% to start / 50% on delivery; Deck 40% / 30% at mid-draft / 30% on delivery; Cohort ₹5,000 at enrolment + ₹4,999 before Session 3). A missed stage pauses work until paid; final files are delivered on final payment.
Coverage in 48 is a single full payment (it delivers within 48 hours).
Overseas payments are by PayPal in USD.

5. Cancellation and refunds

Service	Before work begins	After work begins / after delivery
Coverage in 48	Full refund any time before the read starts.	No refund once the report is delivered — it's a 48-hour product; the work is the read.
Pitch Package / Series Pitch Deck	Full refund before work starts.	Cancel mid-engagement: you pay for stages completed (per the staged plan above); nothing more. No refund on delivered stages.
Writers' Cohort	Full refund before the cohort's first session.	No refund after Session 1. One deferral to the immediately following cohort is available on request before Session 2.

Refunds are made to the original payment method within 7 business days of confirmation. For EMI purchases, the refund goes back through the payment provider to your card/UPI account; your bank then closes or adjusts the EMI per its own process.
Every tier includes one round of follow-up questions after delivery. Deliverables are written documents; rewrites of your script and ongoing consulting are not included.

6. Your script, your rights

Your script and materials remain entirely yours. Nothing you send acquires any rights for Orchid Room.
Your script is read for your report only — never shared with any third party, never used for any other purpose, and never used to train any system. Files are deleted after the engagement concludes.
Reports and pitch documents prepared for you are yours to use freely.

7. What this service is not

This is a craft and development service. It does not include, and does not promise, representation, introductions, sale, commissioning, or production outcomes. It is not an agency, packaging, or brokerage service.

8. Privacy

Your name, contact details, and payment records are used only to deliver and invoice the engagement and to meet legal (GST) record-keeping requirements. No marketing lists, no data sharing, no analytics trackers on these pages.

9. General

These terms are governed by the laws of India; courts at Faridabad, Haryana. If any clause is unenforceable, the rest stand. Emailing your script and paying for a tier constitutes acceptance of these terms.